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Questions to Ask Plumbers or Electricians


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Peaden Air Conditioning, Plumbing and Electrical wants to make sure you are always happy with our work and service, as well as recommend us to your friends and family who live in or around the Pensacola, Fort Walton Beach and Panama City areas.  One of the ways we ensure customer satisfaction, is to educate our customers so they can learn as much about us — or any electrician or plumber, for that matter — so that you know you get the best work possible.

Here are a few questions to ask when you make that call to schedule service with one of our electricians or plumbers:

  • Are you licensed? Electricians are required to be licensed in most states and municipalities, plumbers are certified tradesmen. Don’t consider one who isn’t properly licensed. We are happy to share our company and technical staff licensing information for you.
  • Are you insured? Important question for the electrician given the potentially high liability for this work. The industry often recommends that electrician contractor carry at least $500,000 in liability and workers’ compensation insurance.  Plumbers should also carry liability and worker’s compensation insurance.  Again, we are pleased to share our insurance with you.
  • What kind of work do you do most? Like many contractors, electricians and plumbers often specialize in one area or another.  Maybe your technician doesn’t fit your project, so it’s helpful to find out.
  • What special training or experience do you have for this kind of work? This expands on the question right above.  It’s helpful if your electrician or plumber has experience working with exactly what you need. 
  • Will you provide references? References are particularly important, aren’t they?  It’s hard to judge the quality of the technician’s work when you can’t see it.  We enjoy letting you know our great customer references for any and all work we do.
  • What does your estimate include? In addition to complete pricing, be sure to discuss incidentals, like repairing drywall and other things affected by the work. Chances are, you’ll be responsible for them and you may not need an extra expense!
  • Do I need a permit? Who will obtain it? A permit ensures electrical and plumbing work will be checked by a city inspector – this is really a protection for all homeowners. It’s standard procedure for electrical contractors to pull permits, and a certified plumber should know and understand the codes he, too, works under.
  • Who will perform the work? Please don’t assume the person you talk to will be the one doing your work. Ask about our rates and for all of our different technician qualifications.
  • What will you guarantee/warranty? Learn how well our professionals stand behind their work. Also, it’s typical that electricians typically assume responsibility for fixtures, devices and other equipment they buy for your project.
  • May I see a work in progress? Depending on the nature of your project, it might be helpful to visit an electrician’s current job, for a behind-the-scenes look at the work.

Remember, a trusted electrician and plumber is a valuable partner and member of your household.  We work hard to promise that the electrician or plumber you hire with us today will be your go-to technician in emergencies and additional projects.

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